All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. The shipping country is chosen at checkout. The order will be sent to the address you enter at the checkout. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.Īll shipments are sent by UPS or DHL. Tracking numbers will be uploaded to your orders on-time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. However, countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions. Our factories are completely caught up on all order delays caused by the pandemic outbreak. IMPORTANT: POSSIBLE SHIPPING DELIVERY DELAYS NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.Īt Christmas & New Year Season please make sure to choose the right shipping option. Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation. After that time, the order is locked for processing and can no longer be cancelled. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. We’ll confirm once the modification or cancellation has been made. If you change your mind about your purchase, please sending us an email to provide your order number and the modification you would like to make. If your claim is approved, we will provide you with a return address. If you need to exchange it for the same item, send us an email at Our customer service team will review your claim. We only replace items if they are defective or damaged or our faults in production and shipping. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited. Please allow 3-5 business days after your return is received for a refund to appear. If your claim is approved, we will provide you with a return address.Ĭustomers are responsible for return and exchange shipping rates.
If your claim is approved, we will provide you with a replacement free of charge.įor all other requests please email us at Our customer service team will review your claim. Our customer service team will review your claim. We will use this information to look into a replacement and prevent future errors. Please email us at a photo of the product you received along with detail shots you wish to include. The product you received is different from the product originally represented on our site. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc. Any defects or errors on our part will result in a replacement at no charge. We stand behind the quality of our products and warrant our workmanship. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund. Please be reminded that our policy lasts 7 days for replacement/refund request only.